Freight Collect 

• Yes, we can ship collect on your UPS or Fedex account. Enter your number and desired speed in the checkout notes and your shipping fee will be adjusted when your order is processed. There is a $10 fee for Fedex collect, no charge for UPS

Returns Policy

• Returns must be prior authorized by email or chat to receive proper address and instructions.
• Return window for new current merchandise is 30 days after delivery.Gift Certificate sales are final, they can be used for product purchase only.
• Shipping fees are non-refundable unless ChadsToolbox shipped an incorrect item.
• Gift Certificate sales are final, they can be used for product purchase only.
• Credit is automated as a full account credit. Refund to payment method can be done by request within 30 days of purchase and will be subject 15% restock fee.
• Shipping is not refundable and postage spent on free shipping orders is deducted from refunds.
• Return/cancellation of high qty/high value, special order, or returns to factory where we are assessed a restock fee will be be subject to 15-25% restock fee.
• We service manufacturer warranty for most lines. Contact for requests.
• Driver and drill bits are NOT returnable. A 50% restock fee will be assessed if any are returned.
• Return of Closeout and/or cancellation of special order items are returnable only with special authorization and will be subject to restocking fees.
• Non warranty used items are NOT returnable. Used is any sign of use that you would not like to see when buying a new tool.

• You may use the form below for initiating returns.

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