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"we feel blessed and honored to serve you!"

Hello, this is Chad, President of ChadsToolbox.com, Inc., I want to give an honest "thank you" for shopping in my family's store. We are a leading wholesale distributor of premium German tools in the USA, with a massive inventory replenished factory direct weekly. The main lines we serve factory direct are; Knipex, WERA, and NWS. Our prices are unbeatable, but even if we were not the lowest, I believe most people prefer to support an American family business when given the choice. (if you find a lower price, let us know, and we'll match it and give you a reward!)

The intercom at the lower right of your screen will interface with your email as well as instant messaging to help you help place an order, get product info, to check on an order, or to check on possible special orders.

We have been copied by others, but our commitment to our customers and superior service will never be duplicated. Every order no matter how large or small is very appreciated.

Thank you-

We feel blessed and honored to serve you!

Chad Chilstrom & Family

 

CHADSTOOLBOX

  • Over 30,000 different German tools from Knipex and more.
  • Massive inventory, nobody stocks more of these tools.
  • Our stock is replenished regularly ensuring little or no backorders.*
  • Free shipping available for USA internet orders over $99
  • Flat rate $8.95 Prioirty mail no matter the size of the order.
  • +98% of all orders arrive to any US address in 2-5 days*  
  • We serve both resellers and end users. 
  • "Small Town Service" We are honored to serve you.

*Factory backorders are out of our control, they are usually short, but if we catch them offguard and run them out of something this side of the Atlantic, it can take several weeks to import more. To ensure prompt delivery of all available items click the button during checkout to authorize partial shipments or delete backorder.

 

Contact Info/Retail Terms
 
  • Email:    intercom link at the lower right
  • Phone:   877-4-KNIPEX    877-4(564739)
  • Fax:       866-836-8101
  • Office:  ChadsToolbox.com Inc., 60 East Simpson Ave, PO BOX 2869, Jackson WY 83001 

 

 

 

 ChadsToolbox.com Inc.  Privacy Notice

 

This privacy notice discloses the privacy practices for ChadsToolbox.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.      What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.      What choices are available to you regarding the use of your data.

3.      The security procedures in place to protect the misuse of your information.

4.      How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Chargebacks

(refunds requested through credit card provider instead of us)
  • It is a requirement of the credit card companies to contact the store first.
  • We are easy to reach by email, live chat, fax or phone.
  • We are here to take care of any issues with your order.
  • This list of policy addendum unfortuneatly had to be written for people that do not ask for refunds and that very small percentage of shoppers(thieves) that think they deserve something for nothing.
  • Chargebacks are completely not necessary, we are very easy to reach via email, chat, fax or phone.
  • If you need to cancel a back/order or return merchandise, let us know we can handle it.
  • It is a requirement by your credit card company to contact us to resolve the refund first. The people that make it necessary to write this ridiculous list of policies about chargebacks do not contact retailers first. They usually wait about 3 months, then decide they wanted those items for free, and then tell their credit card company they have not recieved their merchandise.
  • After a few hours of tracking down paper trails and faxing forms back and forth the refund is denied because it is found that they did recieve the merchandise and they did not try to contact the retailer first.
  • There is a minimum fee of $119 when a wrongful chargeback is filed, then an additional $79 an hour is applied to the bill for the amount of time dedicated to defending our case. This is our expense related to handling chargebacks.
  • Its ridiculous that we have to put a policy such as this in writing, but some people think they deserve something for nothing.
  • Fees are nonrefundable and legally enforced.
  • If your card has been cancelled, the fees will go into collections.
 

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