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Shipping & Returns

Freight Collect 

  • Yes, we can ship collect on your UPS or Fedex account. Enter your number and desired speed in the checkout notes and your shipping fee will be adjusted when your order is processed. There is a $10 fee for Fedex collect, no charge for UPS

Returns Policy

  • Returns must be prior authorized by email or chat to receive proper address and instructions.
  • Return window for new current merchandise is 30 days after delivery.Gift Certificate sales are final, they can be used for product purchase only.
  • Shipping fees are non-refundable unless ChadsToolbox shipped an incorrect item.
  • Gift Certificate sales are final, they can be used for product purchase only.
  • Credit is automated as a full account credit. Refund to payment method can be done by request within 30 days of purchase and will be subject 15% restock fee.
  • Shipping is not refundable and postage spent on free shipping orders is deducted from refunds.
  • Return/cancellation of high qty/high value, special order, or returns to factory where we are assessed a restock fee will be be subject to 15-25% restock fee.
  • We service manufacturer warranty for most lines. Contact for requests.
  • Driver and drill bits are NOT returnable. A 50% restock fee will be assessed if any are returned.
  • Return of Closeout and/or cancellation of special order items are returnable only with special authorization and will be subject to restocking fees.
  • Non warranty used items are NOT returnable. Used is any sign of use that you would not like to see when buying a new tool.
  • You may use the form below for initiating returns.

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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. A few large items may require more postage than quoted online. You will be contacted for approval before making additional charges.

Domestic Shipping Methods

  • Free Shippping- Low priority handling. All paid methods cut in front of this method in the automated warehouse queue for up to a week. 
  • UPS 2 Day or Next Day- This normally starts around $20. Your order will be packaged and a shipping cost quote will be emailed to you for approval before we can add to your charge and release the shipment.
  • USPS Flat Rate 3 Day- Our most common method. Postal priority mail for one low price anywhere in these united states.
  • UPS/Fedex Collect- Account number with UPS or Fedex is required. Many of our commercial customers use this method to take advantage of their own shipping discounts. The freight is billed through your normal means with UPS or Fedex. Provide your account number and desired speed in the order notes.

International Shipping Methods

  • Flat Rate USPS Per 9KG Box- Postal service Priority Mail flat rate boxes are used for most international shipments. The quote is per flat rate box. They have a limit of 20 pounds or about 9kg. You will be contacted if multiple boxes are required.
  • By request we can also use any method of UPS or Fedex.

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