"we feel blessed and honored to serve you!"
Hello, this is Chad, President of ChadsToolbox.com, Inc., I want to give an honest "thank you" for shopping in my family's store. We a leading wholesale distributor of premium German tools in the USA, with a massive inventory replenished 2-4 times a week. The main lines we serve factory direct are; Knipex, WERA, and NWS. Our prices are unbeatable, but even if we were not the lowest, I believe most people prefer to support an American family business when given the choice. (if you find a lower price, let us know, and we'll match it and give you a reward!)
Emails are responded to very quickly. Stand by your email, most responses during business hours are sent within minutes.
You may also try our live chat for instant help placing an order, for product info, to check on an order, or to check on possible special orders.
We have been copied by others, but our commitment to our customers and superior service will never be duplicated. Every order no matter how large or small is very appreciated.
We feel blessed and honored to serve you!
Chad Chilstrom & Family
- Over 26,000 different German tools from Knipex and WIHA and more!
- Massive inventory, nobody stocks more of these tools.
- Our stock is replenished 2-3 times a week ensuring little or no backorders.*
- Free shipping available for USA internet orders over $99
- Flat rate $8.95 Prioirty mail no matter the size of the order.
- +98% of all orders arrive to any US address in 2-5 days*
- We serve both resellers and end users.
- "Small Town Service" We are honored to serve you.
*Factory backorders are out of our control, they are usually short, but if we catch them offguard and run them out of something this side of the Atlantic, it can take several weeks to import more. To ensure prompt delivery of all available items click the button during checkout to authorize partial shipments or delete backorder.
Contact Info/Retail Terms
Some large items sent to AK, and HI and international addresses may require additional postage. Quotes are sent by the warehouse, no charges are made without authorization by email.
We ship via USPS Priority Mail, normal transit time is 2-5 days.
Order changes or additions must be made through the ticketing system to maintain records.
Free Shipping is selectable for all USA orders over $99
Flat Rate $8.95 for All orders under $99 and for Priority/split shipping on larger orders.
There is NO free shipping for Canada or any other international address.
Some items may qualify for free shipping without a minimum purchase.
Returns must be prior authorized by email or chat to receive proper address and instructions.
Return of new merchandise will be accepted at any time.
Shipping fees are non-refundable.
Re-stocking fees of 15-25% may apply to returned and cancelled orders.
Most warranty returns go back to the manufacturer, please contact us and we can provide their contact info.
Exchange or refund due are issued as a store credit.
- Driver and drill bits are NOT returnable.
ChadsToolbox.com Inc. Privacy Notice
This privacy notice discloses the privacy practices for ChadsToolbox.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
(refunds requested through credit card provider instead of us)
It is a requirement of the credit card companies to contact the store first.
We are easy to reach by email, live chat, fax or phone.
We are here to take care of any issues with your order.
This list of policy addendum unfortuneatly had to be written for people that do not ask for refunds and that very small percentage of shoppers(thieves) that think they deserve something for nothing.
Chargebacks are completely not necessary, we are very easy to reach via email, chat, fax or phone.
If you need to cancel a back/order or return merchandise, let us know we can handle it.
It is a requirement by your credit card company to contact us to resolve the refund first. The people that make it necessary to write this ridiculous list of policies about chargebacks do not contact retailers first. They usually wait about 3 months, then decide they wanted those items for free, and then tell their credit card company they have not recieved their merchandise.
After a few hours of tracking down paper trails and faxing forms back and forth the refund is denied because it is found that they did recieve the merchandise and they did not try to contact the retailer first.
- There is a minimum fee of $119 when a wrongful chargeback is filed, then an additional $79 an hour is applied to the bill for the amount of time dedicated to defending our case. This is our expense related to handling chargebacks.
- Its ridiculous that we have to put a policy such as this in writing, but some people think they deserve something for nothing.
- Fees are nonrefundable and legally enforced.
- If your card has been cancelled, the fees will go into collections.